Shopping on The Outergraph

 

We select the products displayed on The Outergraph not only based on aesthetics or brand reputation, but also on a particular connection each brand has with its country of origin. We discover their stories, what makes them unique, who their founders are, how they innovate and much more. Their stories are reflected in the All British menu, each brand being associated with at least one category. This way, you can add valuable information to your shopping experience. 

PLACING ORDERS

The Outergraph acts like an online intermediary. We select and display products from multiple brands with whom we partner in order to offer our users a complex shopping experience.

Shopping through The Outergraph can be done in a simple way. When decided to buy a product, click on the BUY ON STORE button and you will be redirected to our partner’s website to place the order. You do not have to select size/colour or enter any personal details including billing and delivery address or payment card details on The Outergraph. You will do this on our partners’ websites. They will also process, fulfill and deliver the item to you.

Please note that The Outergraph is not responsible for these websites, for their content, terms and conditions, privacy policies and/or practices. For further information, please see our Terms and conditions and Privacy and Cookie Policy.

SHIPPING INFORMATION

All items are shipped directly from listed brands, so shipping options vary by brand and destination.

1 / Travellers to London

Shipping and return options have to be considered when shopping as a visitor in London. They should perfectly suit your needs and your particular situation.

Here are some possibilities of how to shop through The Outergraph as a visitor in London:

You shop online while in London. Shipping and return options should be considered based on the duration of your stay. Most brands have next day delivery options, some even offer same day service. In this way, you will have the items delivered as soon as possible to your accommodation in London. If the products can be tried on (depending on product type and brand policies) you can do that in the comfort and privacy of your accommodation. It is best that before purchasing an item you also read the return policies of that particular brand in order to see what options are available and how would an eventual return fit in your London schedule. Most brands offer free returns in the UK (by mail, courier or return to store).

You shop online before arriving in London. Another way to purchase items through The Outergraph is to place the order with our partner brands before arriving in London and have your package waiting for you at your accommodation. In this situation, you must contact your accommodation client service before making any purchase through The Outergraph. It is important to know their policies regarding signing for and keeping packages before guest arrival and to notify them about yours. It is best that before purchasing an item you also read the return policies of that particular brand in order to see what options are available and how would an eventual return fit in your London schedule. Most brands offer free returns in the UK (by mail, courier or return to store).

2 / European and international clients

All our listed brands have European and international delivery services. You simply have to verify that the country you want the products delivered to is included in their shipping options.

3 / UK residents

All our listed brands have UK delivery services and in most cases these services are free. Please verify on their websites if your area is included in the UK shipping options.

For more information regarding the delivery and return options of our featured brands, you can consider the lists below. We will try to keep the information up to date, but we cannot completely guarantee its accuracy. These lists are only for general usage, are in no way comprehensive and we cannot be held liable for mistakes. For complete information, you must read the delivery and return options displayed on our partners’ websites.

Delivery Information

Brand Area Delivery option Cost Read more
Type Info
HARVEY NICHOLS UK STANDARD 1-3 working days £6 READ MORE
COLLECT IN STORE You will receive an email to let you know when your items are ready for collection. FREE READ MORE
NAMED DAY DELIVERY UK mainland Monday-Saturday £7 READ MORE
REST OF THE WORLD For international deliveries, please contact Customer Services Team READ MORE
LIBERTY LONDON SAME DAY For express same day or nominated day delivery, Liberty offers a special delivery service on an individual cost basis. For more information please contact Customer Services. READ MORE
UK STANDARD 3-5 working days £5.95 READ MORE
NEXT WORKING DAY Mainland UK only / Order before 1pm Monday-Thursday £10 READ MORE
SATURDAY Selected postcodes only / Order before 12pm on Friday £10 READ MORE
CLICK & COLLECT Available for collection 2 working days after the order is placed. FREE READ MORE
IRELAND STANDARD 3-5 working days £10 READ MORE
EUROPE STANDARD 3-5 working days £15 READ MORE
USA NEXT WORKING DAY Order before 1pm Monday-Thursday £25 READ MORE
REST OF THE WORLD STANDARD 3-5 working days / Selected postcodes only. £20 READ MORE
YOUNG BRITISH DESIGNERS UK & IRELAND STANDARD 3-4 working days £4.5 READ MORE
NEXT DAY Order before 1.30pm Monday-Thursday £7.5 READ MORE
EUROPE STANDARD 2-7 working days £20 READ MORE
REST OF THE WORLD STANDARD 2-7 working days / Surcharges may apply to some delivery destinations. £30 READ MORE
WOLF & BADGER UK STANDARD 1-3 working days £5 READ MORE
USA & CANADA STANDARD 2-3 working days $16 READ MORE
EUROPE STANDARD 2-3 working days €14 READ MORE
AUSTRALIA & NZ STANDARD 2-5 working days $A20 READ MORE
REST OF THE WORLD STANDARD 2-5 working days £10 READ MORE

Returns & Exchanges

Brand Area Return period Cost Method Read more
HARVEY NICHOLS 14 days of receipt FREE ROYAL MAIL READ MORE
14 days of receipt FREE RETURN TO STORE READ MORE
LIBERTY UK 14 days of receipt FREE DHL READ MORE
14 days of receipt FREE RETURN TO STORE READ MORE
INTERNATIONAL 14 days of receipt PAID BY CUSTOMER BY POST READ MORE
YOUNG BRITISH DESIGNERS UK & INTERNATIONAL 14 days of receipt PAID BY CUSTOMER BY POST READ MORE
WOLF & BADGER UK & INTERNATIONAL 14 days of receipt FREE DHL READ MORE

CONTENT / MENU

By selecting one category from the All British menu, all brands associated with that category will have their products displayed. At the top of the page you will find explanatory notes (Category, Content and Brands). For more information, some categories have an extra note ( / More). The information will appear when moving the pointer over the / More area. 

You can filter products by using standard Categories (Categories - menu section) or All British categories (All British - menu section).

The All British categories are:

British Art & Design
Subcategories: Fashion Design, Jewellery Design, Home & Design.
Note: Contemporary British fashion / Established designers / Emerging designers.
Luxury British Brands
Popular / Iconic
Note: Traditional or popular British products / Products usually associated with England / Products related to images, lifestyle or other aspects of Great Britain / E.g. Clothing: Trench coats, Tartan prints, Umbrellas, Hats; Home & Deco: Tea cups, tea accessories; Food & Drinks: Tea, English sweets.
Royal Suppliers
Note: Brands displayed in this category are British Royal Warrant holders. A Royal Warrant of Appointment is a mark of recognition of those who have supplied goods or services to the Royal households.
Only in London / UK
Note: Brands displayed in this category have stores only in London or the United Kingdom.
Multinational British brands
Note: Originally established in the UK, brands displayed in this category have grown to become leading global brands or have expanded to different locations worldwide.
Awarded British brands
Famous customers
Note: These companies have supplied many famous figures including British and Foreign Royalty, political leaders, aristocrats, authors, actors, and musicians.
Featured in the media
Note: Brands featured in newspapers, magazines & movies. 
Long lasting British brands
Note: These brands have witnessed history. They have been in business for at least seven decades to more than 250 years of excellence.
Made in UK
Note: Products are made in the United Kingdom. Made in England / Made in UK.

CONTENT / BRAND PAGE

Each brand has an individual presentation page on The Outergraph where you can discover its story and all its listed products. You can access it by clicking on the selected brand in the BRANDS menu section or by selecting a brand from the BRAND INDEX page. You will also find on each brand page its All British categories (the black tabs). You can read more about the brand and its categories by moving the pointer over the black tabs.

CONTENT / BRAND INDEX

All brands listed on The Outergraph can be found in the BRAND INDEX section. You can access it by clicking on the BRANDS menu.  By clicking on each brand image, you will be redirected to its brand page within the platform.

Enjoy your shopping session on The Outergraph.